Privacy Policy

Arc Innovative may collect information you provide directly, including your name, email address, phone number, company name, project details, and messages submitted through our website, forms, booking links, or direct communications.

When you submit a contact form, we may collect your name, phone number, email address, business information, and inquiry details.

We may also collect standard website analytics information such as pages visited, device type, browser type, referral source, and general usage patterns to improve our website and services.

We use collected information to respond to inquiries, provide services, schedule appointments, deliver project updates, support existing clients, improve our website, send callback SMS messages when appropriate, and communicate about relevant business matters.

We do not share contact-form data or SMS opt-in information with third parties, and we do not use that information for marketing.

Arc Innovative does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Mobile information will only be used to provide requested communications, appointment updates, service follow-ups, customer support, and related business communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For help, reply HELP or contact us at info@arcinnovative.systems.

We may share information only with service providers that help us operate our website, manage communications, process forms, host infrastructure, or deliver contracted services. These providers are used only as needed to support Arc Innovative business operations.

We may disclose information if required to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests.

Arc Innovative services may rely on or integrate with third-party platforms, including Stripe, Cal.com, Twilio, Google, Meta, Instagram, Facebook, n8n, Resend, Vercel, Cloudflare, analytics providers, hosting providers, and other vendors identified during a project.

These platforms are not controlled by Arc Innovative. Arc Innovative is not liable for outages, policy changes, pricing changes, feature removals, account suspensions, data losses, deliverability issues, approval decisions, or other events caused by third-party platforms, even when those events affect communications, services, or deliverables.

Clients and users are responsible for complying with the terms, policies, and requirements of any third-party platform used in connection with Arc Innovative services.

Arc Innovative does not guarantee specific business outcomes, search rankings, lead volume, conversion rates, approvals, deliverability, platform acceptance, revenue, profit, or any other commercial result.

Digital marketing, websites, automation systems, SMS communications, and related services depend on market conditions, competition, user behavior, platform decisions, and client business operations that are outside Arc Innovative's control.

Arc Innovative may suspend or terminate services, communications, support, hosting, automations, active work, or access to deliverables for non-payment, failed payment, chargeback, non-cooperation, or material breach of an applicable agreement.

Suspension or termination for non-payment does not waive any amounts owed to Arc Innovative or any available collection rights.

To the fullest extent permitted by applicable law, Arc Innovative's total aggregate liability for any and all claims arising from or related to this Privacy Policy, this website, communications, services, proposals, agreements, deliverables, third-party platforms, or any business relationship, whether in contract, tort, negligence, strict liability, or any other theory, shall not exceed the total fees actually paid by the client to Arc Innovative in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

Arc Innovative will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, including lost revenue, lost profits, lost leads, lost customers, loss of business opportunity, loss of data, reputational harm, platform downtime, interruption of business, or other economic loss, even if Arc Innovative has been advised of the possibility of such damages.

The fees charged by Arc Innovative reflect and are set in reliance upon these limitations of liability, and these limitations form an essential basis of the bargain between Arc Innovative and its clients.

Before initiating formal legal action or arbitration, the parties agree to attempt in good faith to resolve any dispute through direct negotiation.

If good-faith negotiation does not resolve the dispute, any dispute, claim, or controversy arising out of or relating to this Privacy Policy, this website, communications, services, or any business relationship with Arc Innovative shall be resolved by binding arbitration administered in Monongalia County, West Virginia, in accordance with the rules of the American Arbitration Association or a mutually agreed arbitration service.

The prevailing party in any dispute, claim, legal proceeding, arbitration, mediation, or collection matter arising out of or relating to this Privacy Policy, this website, communications, services, or any business relationship with Arc Innovative is entitled to recover reasonable attorney fees, paralegal fees, court costs, filing fees, expert witness fees, arbitration costs, and other costs of enforcement from the non-prevailing party.

We keep information only as long as reasonably necessary for business, legal, operational, and service-related purposes.

Questions about this Privacy Policy may be sent to info@arcinnovative.systems.